Compliance Elearning That Works — Seven Steps To Success

We’ve covered a lot of ground in the articles as part of this series – and we’re aware there’s plenty more that could be said. But if you were to force our hand, what do we prioritise as the key takeaways for transforming compliance-based learning and driving the changes you need to see? Here are our seven steps to success.

Article no. 10 of 10 - The Kineo view on: Compliance elearning

We recommend that you:

1. Get under the skin of your audience, putting them front and centre, using methodologies like design thinking, human-centred design and learning experience design.
   
   
2. Map out your future vision – where do you want to be? What is stopping you from getting there? What is your roadmap to success?
   
   
3. Build in the needs and wants of all your stakeholders and design for the problems that are shared​.
   
   
4. Test and learn – don’t set it and forget it. Continually evaluate your initiatives and don’t be afraid to pivot and start again if you need to. Innovate and adapt as you go along.
   
   
5. Leverage design patterns and solid UX principles to create efficient, consistent learning experiences.
   
   
6. Think of data as your new best friend. It will give you the evidence you need to sell your ideas into the business and assurance that you’re making the right decisions.
   
   
7. Envisage your ambition to change your compliance learning as a journey. Some of the bigger changes you want to see can be a point of destination. Don’t feel so overwhelmed by everything you want to do that you end up doing nothing. Even small changes can make a big difference.

We’ll continue to upload relevant case studies and learnings as we progress on our own journey in defining best practice approaches to compliance-based learning, so do keep coming back.

Please check out some of our free, no-strings reports and guides in the Resources section of our site.

And don’t forget, we love talking about this stuff so if you have any questions please don’t hesitate to get in touch. We're here to help.

Check out the related articles in the series to continue exploring The Kineo view on: Compliance elearning.

If you want to know more about how we create better learning experiences for compliance-based learning, drop us a line to book a free consultation with one of our learning experts.

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Additional external resources

Building capabilities to deliver on your business strategy:
gx-cons-hc-learning-solutions-placemat.pdf (deloitte.com)

Why Your Compliance Programs Are a Million-Dollar Waste of Time​, by Hui Chen and Eugene Soltes, Harvard Business Review, March-April 2018:
https://hbr.org/2018/03/why-compliance-programs-fail​

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The changing role of compliance​:
https://www2.deloitte.com/content/dam/Deloitte/gr/Documents/financial-services/gr_fs_the_changing_role_of_compliance_en_noexp.pdf​

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U.S. Department of Justice Criminal Division Evaluation of Corporate Compliance Programs, June 2020: ​https://www.justice.gov/criminal-fraud/page/file/937501/download​

L&D Global Sentiment Survey, Donald H Taylor, 2021:
https://donaldhtaylor.co.uk/research_base/global-sentiment-survey-2021/

SEC Speech: The Culture of Compliance, Lori A. Richards:

https://www.sec.gov/news/speech/spch042303lar.htm

Nudge: Improving decisions about health, wealth and happiness, Richard H. Thaler, Cass R. Sunstein, 2012:
https://www.amazon.co.uk/Nudge-Improving-Decisions-Health-Happiness/dp/0141040017

Measuring compliance programmes effectiveness​:
https://oig.hhs.gov/compliance/101/files/HCCA-OIG-Resource-Guide.pd

Reimagining Compliance Training - A new learning experience to drive performance, Brandon Hall Group:
https://go.brandonhall.com/ComplianceTraining2021

PACE: ING's way to innovate:
https://youtu.be/C3FRA9iA7FE​

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Visualizing the 4 Essentials of Design Thinking​:
https://medium.com/good-design/visualizing-the-4-essentials-of-design-thinking-17fe5c191c22​

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The Field Guide to Human-Centered Design:
https://www.designkit.org/​

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Jakob Nielsen’s 10 Usability Heuristics:
https://www.nngroup.com/articles/ten-usability-heuristics/

Action mapping: A visual approach to training design, Cathy Moore:
https://blog.cathy-moore.com/action-mapping-a-visual-approach-to-training-design/

The Neuroscience of Organizational Culture, Kevin Weitz:
https://library.psychology.edu/wp-files/uploads/2014/12/The_Neuroscience_of_Organizational_Culture_Ver3.pdf

The Brain that Changes itself, Norman Doidge:
https://www.amazon.co.uk/Brain-That-Changes-Itself-Frontiers/dp/014103887X

Mindsight: The New Science of Personal Transformation, Daniel J. Siegel:
https://www.amazon.co.uk/Mindsight-New-Science-Personal-Transformation/dp/0553386395

Evaluation of Corporate Compliance Programs, US Department of Justice, Criminal Division, 2020:
https://www.justice.gov/criminal-fraud/page/file/937501/download

Behavioural economics: seven principles for policy-makers, NEF:
https://neweconomics.org/uploads/files/cd98c5923342487571_v8m6b3g15.pdf

The Ethics Study, Principia, Clifford Chance, the International Chamber of Commerce, INvolve, GlobeScan and the Institute of Business Ethics, 2021:
https://www.principia-advisory.com/ethics-study/

Google’s Material library:
https://material.io/design

10 Usability Heuristics, Nielsen Norman Group:
https://www.nngroup.com/articles/ten-usability-heuristics/

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