Building a customer-centric culture is part of the excellent Customer Experience suite. In this course, Christina Dolding, an award-winning, highly experienced consultant specialising in customer and colleague experience, discusses the importance of creating a customer-centric culture. The course also explores how to foster the right culture that puts the customer at the center of everything you do. This is course 8/10 of the Customer Experience suite.
This course is suitable for all audiences.
By the end of this module, the learner will be able to:
- Describe a customer-centric culture
- Identify the best approaches that you can help you contribute to this culture in your organisation
- Recognise the role employees and leaders play in creating customer-centric culture
