Your confidence levels can suffer if you're uncertain about whats expected of you, this module encourages you to use questioning techniques to clarify the situation. We will look at ways in which you can boost and maintain your confidence levels and explore the importance of body language.
By the end of this module, you will be able to:
-explain why confidence is important at work
-identify the right steps build confidence at work
-recognise the best approach to deal with setbacks.
