This module explores using the telephone in the workplace and how to answer and make calls professionally. You'll discover how to consider a caller's social style of communication and how to adapt to it. You won't always have the knowledge or information to be able to help a caller, so this module gives advice on how to deal with such instances, from transferring calls and dealing with a challenging caller.
By the end of this module, you'll be able to:
- Adapt your communication approach to the person you are speaking with
- Explain the different environmental considerations when speaking on the phone
- Identify ways of managing a challenging phone call.
