Communicating under pressure is an essential skill for all employees, as there may be times where they are confronted with difficult situations and how they handle the related conversations will determine how well the individuals, team and organisation are able to move forward. In this module, well explore why people avoid difficult conversations, the importance of understanding your own emotional triggers and reveal top tips on how to structure the conversation to ensure its success.
By the end of this module, you will be able to:
• identify why people avoid difficult conversations
• describe the importance of understanding your own emotional triggers
• list the best ways to structure a conversation to ensure success.
