Compliant trading is about conducting workplace business activities according to legal and regulatory frameworks and emphasising ethical conduct, transparency, and integrity to ensure a fair and lawful marketplace. This course introduces safeguards designed to ensure stakeholder confidence while ensuring customers know they are dealing with an organisation committed to upholding the highest standards.
The ready2work COMPLIANCE series is designed for all staff and will typically overlap learning in the HSE series. With a basic grounding from the associated courses in that range, we can now focus on specific requirements in more detail. In most workplaces, workers complete these courses within the first weeks of their employment and some titles might need to be refreshed every few years based on workplace requirements.
Gain insights into the rights, protections, and obligations outlined in consumer law to ensure compliance and ethical business practices. Learn to avoid scams, adhere to advertising regulations, and implement pricing standards while maintaining integrity in business operations. Develop skills in handling customer complaints, ensuring prompt and satisfactory resolutions in compliance with consumer law regulations.
Topics include: Compliant Trading: Consumer law - Rights, protections, and obligations under consumer law - Suppliers refusing supply - Unconscionable Conduct - Anti-Competitive Behaviour - Consumer Rights - Avoiding Scams - Manufacturers, Importers and Service Providers - Advertising and Promoting Business - Misleading behaviour - Substantiation Notices - Door-to-door sales and telemarketing - Electronic message services - Prohibited Sales Practices - Bans, Mandatory Reporting, and Safety Standards - Offering Warranties - Pricing - Receiving Complaints from Customers.
