This learning pathway supports you in delivering great customer outcomes, empowering and protecting consumers, and keeping your regulatory knowledge up to date. Learn the fundamentals of the Financial Conduct Authoritys (FCA) Consumer Duty by watching stories and expert-led videos, and completing short learning activities. Youll cover the key elements of the Consumer Duty with practical examples of how to apply them in your firm. Youll get the information you need to drive cultural change, put the consumer at the heart of what you do, and test and validate your knowledge through the pathway assessment.
This course is suitable for all audiences.
After completing this learning pathway you'll be able to:
- Support consumers to make good financial decisions that promote financial well-being and consumer trust, and,
- identify and display the expected standards of behaviour detailed within the Consumer Duty rules and guidance to influence and implement changes to behaviours, policies and products.
