This course explores the fundamentals of addressing and resolving grievances in a fair and systematic manner. We investigate procedures for conducting impartial investigations, facilitating resolutions, and fostering a positive work environment. Implementing and ensuring effective and fair grievance procedures is essential in all harmonious workplaces.
For aspiring and newly-appointed leaders, this course is part of the Foundation suite in our ready2lead range, designed to provide fundamental skills and insights for confidently navigating the challenges of a leadership role in the workplace.
Learn techniques for proactive grievance monitoring and early identification of signs of unrest to address issues before they escalate. Understand how to respond to misconduct effectively and navigate the formal grievance process. Explore the three-tiered approach to disciplinary actions, implementing sanctions, and striking a balance that supports employee rights.
Topics include: Grievance Procedures: Proactive Grievance Monitoring - Recognising Early Signs of Unrest - Common Causes of Grievances - Self-Discipline - Responding to Misconduct - Gross Misconduct - Disciplinary Procedures - The Formal Grievance Process - Conducting Disciplinary Interviews - The Three-Tiered Approach to Disciplinary Actions - Sanctions - Striking the Balance.
