This course provides essential knowledge and skills to follow and maintain safety procedures in a generic retail environment, ensuring the well-being of employees and customers through effective risk management and emergency preparedness. As we work through the course, we must recognise that stores also implement specific policies and procedures that you must apply to reflect the store's unique circumstances and products.
This course is from the ready2work Retail series, which is designed for both new and experienced retail professionals. The series offers practical skills crucial for success in the retail industry, such as customer service, sales techniques, inventory management, security, point-of-sale systems, etc., designed to help improve customer experiences, boost sales, and enhance operational efficiency.
Learn to identify risks, conduct risk assessments, and implement control measures. Learn the importance of, for example, managing dangerous goods and substances safely and following manual handling guidelines. Familiarise yourself with emergency and evacuation procedures, including the identification of safety alarms and designated personnel.
Topics include: Safe Working Practices in Retail: Follow and maintain safety procedures - Terms and Definitions - What is Risk? - Risk Assessment and Control - Identify and report unsafe working practices - Safety procedures - Manage dangerous goods and substances - Manual Handling - Techniques for safe lifting - Techniques for Pushing and Pulling - Report incidents - Consultation - Emergency and evacuation procedures - Identify designated personnel - Accurately identify safety alarms.
