The Customer Promise and Customer Journey

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This course is in the base subscription pack

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Category

Workplace Skills & Personal Development (WPS)

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Bundle - Sub Category

Workplace Skills, Customer Experience

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Course Duration

0:15

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Subject Matter Expert

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Provider

Target Audience

This course is suitable for all audiences.

By the end of this module, the learner will be able to:

Explain why a customer strategy is important  
Explain how a customer promise can improve the end-to-end customer experience 
Explain why customer journey mapping is a great tool to bring a customer experience strategy to life.