Diplomacy and tact are essential workplace skills which take time, patience and good judgement to develop as each person and situation is unique. By honing these skills you will be able to convey your ideas or opinions without damaging relationships or causing offence. This module explores why diplomacy is important, how to become a diplomat and the key skills involved in effectively communicating with others, including developing your emotional intelligence to help secure a win-win outcome.
By the end of this module, you will be able to:
-identify what diplomacy and tact at work are
-recognise the importance of being diplomatic in the workplace
-pinpoint what skills and behaviours contribute to diplomacy at work.
