Empathy is an emotional response to another person's emotional state, where you move beyond your own concerns to recognise their emotions, understand their perspective and offer assistance. We all naturally exhibit some form of empathy, however, its important, especially in the workplace, to exhibit that empathy effectively. On completion of this module you should have a better understanding of the different types of empathy and how to develop your own ability to effectively empathise with others.
This course is suitable for all audiences.
- Explain the difference between empathy and sympathy
- Identify different ways to help build an empathetic connection with someone at work
- Consider what someone might be feeling but not necessarily showing
