Foundations of Customer Experience

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This course is in the base subscription pack

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Category

Workplace Skills & Personal Development (WPS)

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Bundle - Sub Category

Workplace Skills, Customer Experience

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Course Duration

0:15

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Subject Matter Expert

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Provider

Target Audience

This course is suitable for all audiences.

By the end of this module, you’ll be able to:

Explain what customer experience is
Identify the ways an organisation can assess their customer experience readiness
Explain how a customer experience readiness investigation works
Ask three key questions to assess your own awareness of customer experience in your organisation.