Caring for vulnerable customers is a cornerstone of customer and client care in modern corporate culture. How a company takes care of customers at a disadvantage reflects on its values and position in the marketplace. This course will examine how to identify a vulnerable customer and how to consider making the appropriate allowances for their specific needs.
Understand what is meant by a vulnerable customer. Recognise potential vulnerability and how to identify those in need of additional support. Employ techniques to effectively support vulnerable customers.Understand what is meant by a vulnerable customer.
