Emotional Intelligence is your ability to positively manage your own and other peoples feelings during interactions. Emotional Intelligence is a key skill for the modern manager. This module will examine the six steps involved in communicating with emotional intelligence. Carrying out the actions in these six steps will help you to build solid, trustworthy and open relationships with your colleagues.
This course is suitable for all audiences.
By the end of this module, you will be able to:
- explain the concept of emotional intelligence
- recognise the seven steps involved in practicing emotional intelligence
- identify practical ways to develop emotional intelligence in communication.
