Poor listeners tend to skim for facts rather than feelings. They tend to tune out and interrupt the speaker and as a result they tend to learn very little. In this course, we overview basic communication skills such as effective listening, that will be of use anytime and anywhere - and especially to those involved in customer service and consulting roles.
This course is designed for all employees, contractors and other workers in an organisation. The concepts and skills are designed to help expand your knowledge, skills and confidence to better perform your role and achieve your workplace goals.
This course is from the ready2work range, which delivers invaluable learning in essential skills, personal qualities and values that will help you to thrive in your workplace. Topics covered in this course include: listening skills; body language; active listening; questioning skills; building trust; telephone skills.
