Measuring Customer Experience

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This course is in the base subscription pack

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Category

Workplace Skills & Personal Development (WPS)

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Bundle - Sub Category

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Course Duration

0:15

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Subject Matter Expert

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Provider

In this course, Christina Dolding, an award-winning, highly experienced consultant specialising in customer and colleague experience, explains how to measure the end-to-end customer experience.

Target Audience

This course is suitable for all audiences.

Learning Outcomes

By the end of this module, you’ll be able to:

Explain the three key voice measures to evaluate customer experience
Select the appropriate measures for assessing customer experience in your organisation.

Measuring Customer Experience

Target Audience

Learning Outcomes

Making great first impressions at work

Succession Planning

Effective Delegation

Customer Complaints