The activities in this pathway introduce Funeral Plans Conduct of Business (FPCOB) and explore the Financial Conduct Authority (FCA) rules and guidance within FPCOB that firms selling or administering funeral plans must adhere to.
This course is suitable for all audiences.
When you've completed all of the activities in this pathway, you should be able to:
- explain the purpose and benefits of FCA regulation and FPCOB,
- explain and demonstrate the FPCOB standards, rules and guidance relating to conduct of business, financial promotions and customer communications,
- explain and demonstrate the pre and post-contractual requirements,
- explain and demonstrate the customer payments, solvency and governance requirements, and,
- show your understanding through an assessment of multiple choice questions.</p>
