Communicating with customers in the right way is a key for all customer experiences. In this course, Christina Dolding, an award-winning, highly experienced consultant specialising in customer and colleague experience, explains the ways in which communication can enhance the end-to-end customer experience but also discusses the damage that can be done when organisations get communication wrong.
This course is suitable for all audiences.
By the end of this module, the learner will be able to:
