This course introduces essential communication skills for greeting and interacting with retail customers, including verbal and non-verbal communication techniques, and active listening. Emphasis is placed on handling challenges, providing solutions, strategies for adapting communication to diverse environments, and ensuring follow-up action to achieve positive outcomes and support team and customer success.
This course is from the ready2work Retail series, which is designed for both new and experienced retail professionals. The series offers practical skills crucial for success in the retail industry, such as customer service, sales techniques, inventory management, security, point-of-sale systems, etc., designed to help improve customer experiences, boost sales, and enhance operational efficiency.
Develop effective communication skills essential for supporting positive team and customer outcomes. Learn how to handle challenges effectively, embracing strategies and skills to achieve positive outcomes. Develop skills in respecting cultural differences, seeking assistance, and preventing workplace conflict through constructive communication and problem-solving techniques.
Topics include: Communicate to Support Team and Customer Outcomes: Effective Communication - Greeting Customers - Verbal and Non-verbal Communication - Questioning and Active Listening - Clear and Concise Information - Handling Challenges - Ensuring Follow-Up - Effective Communication techniques – Greeting customers – Verbal and Non-Verbal Communication – Questioning – Active Listening Skills – Providing Clear and Concise Information – Responding to Challenges – Follow Up Action – Embracing Tact and Discretion - Communication Technologies – Telephone Calls - Recording and Passing on Messages and Information – Diversity in Communication - Respecting and Sensitivity - Cultural Differences in Verbal and Non-verbal Communication – Communication Strategies in Diverse Environments – Seeking Assistance – Workplace Requirements – Supervisors and Peers - Following Work Instructions and Prioritising Tasks - Appropriate Methods for Information Dissemination - Following Routine Instructions - Honesty and Tact – Accessing Relevant Information – Assisting Team Members - Preventing Workplace Conflict - Team Problem Solving - Constructive Feedback.
